FREQUENTLY ASKED QUESTIONS

First, you choose the track you want to drive on, and then you select an available session at a specific time. Depending on the session you choose, the drive can last 10, 15, or 20 minutes.

Five minutes before your booked session begins, a green „Play” button will appear in your account. When you click it, the system will connect you to the car, and you'll see the feed from the onboard camera. The ride will start automatically at the scheduled time.

If no players have signed up one hour before the session starts, the session becomes inactive and players can no longer join it. However, if at least one player has reserved a spot in advance, the others may join no later than 6 minutes before the game begins.

Sessions last 5, 10, 15, or 20 minutes and begin at the scheduled time. You can cancel your reservation as long as there is more than an hour left before the session starts—the funds used will then be automatically refunded to your account, and you can use them for another session.

One hour before the start time, the option to cancel is disabled. From that point on, the session is reserved and paid for. If you are late or do not participate in the ride, the session will not be extended, rescheduled, or refunded.

If the connection is lost, the car automatically switches to safe mode—it stops or reduces its speed.

If a session is interrupted due to an internet outage or an infrastructure failure on aRCadeRally's end, the R-coins used to book the session will be refunded to the user's account.

If the ride is interrupted due to an issue with the internet, the device, or the connection on the user's end, R-coins will not be refunded.

All you need to play is a standard computer or laptop and a fast, stable internet connection:

• high-speed internet — preferably fiber-optic,

• a wired Ethernet connection that provides greater stability,

• the latest version of Chrome, Edge, or Firefox,

• keyboard or gamepad — for greater precision, we recommend an Xbox gamepad or a compatible controller,

• For greater convenience, a Full HD (1080p) screen and the option to disable background file downloads and streaming.

The most important thing is a fast and stable internet connection, because it ensures the lowest possible latency and smoother controls while gaming.

The most important thing is stability (no spikes). We recommend an Ethernet or Wi-Fi 5/6 cable and disabling background downloads/streams. As you go, we show you the quality of your connection so you can see when it's worth playing „at ease.”.

You can play aRCadeRally from various countries, as long as you have a fast and stable internet connection. The current tracks are located in Poland, so the distance and connection route may affect latency.

In practice, connection quality is more important than the country's name itself. Use an Ethernet connection, disable background downloads, and test the controls before a long session. We do not guarantee the same latency for every country or carrier.

To book a ride, first create an account, then top it off using PayPal or a credit/debit card. The funds you deposit are automatically converted into R-coins—the internal currency of the aRCadeRally platform.

Each session has a specific price in R-coins, depending on its duration. Sessions are available in 5-, 10-, 15-, and 20-minute lengths. You’ll always see the current price next to the session you’ve selected before making a reservation.

The rules governing the possible shipment of the prize are outlined in the terms and conditions for that specific edition PLAY AND WIN.

You can play directly online in your browser—without downloading or installing any additional software. Installable versions of the game are also available for Windows and macOS computers, which run and look just like a standard computer game. Regardless of which version you choose, the most important thing is a fast and stable internet connection.

aRCadeRally is an online platform that lets you remotely control real RC cars on physical tracks. You see a live feed from a camera mounted on the car and steer it using a keyboard or a compatible gamepad.

This isn't a simulator: the car, the obstacles, and the track all exist in the real world. Choose a track, a car, and an available date in the aRCadeRally app. You can find more information about the routes on the websites Arcade One i Arcade Two — Crawler.